How can we help you?
Answers for craftsmen and clients — in plain language.
For craftsmen
Register, contracts, pay, housing, first day at work.
8 articles →For clients
Requests, rates, invoicing, SLA, client portal.
7 articles →FAQ
20 most frequently asked questions — concise answers.
20 questions →Glossary
Technical jargon explained: ABU, SNF, NEN, CAO, ORT and more.
25 terms →Currently popular
For craftsmen
How do I register with FlexHero?
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For clients
How do I submit a request for a craftsman?
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For craftsmen
Salary & payslip explained
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For clients
Rates & surcharges — how does our pricing work?
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For craftsmen
Your contract — indefinite term & fixed hours
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For craftsmen
Housing — what do I need to know?
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For clients
SLA & response time — what do we promise?
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For craftsmen:
Ill? How to report sick
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For clients
Invoicing explained
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Glossary — ABU, SNF, NEN, ORT and more
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Tutorial videos
Register in 3 minutes
Full walkthrough of the registration form and CV tool.
Client: submitting an application
How to submit a request in 5 minutes and what you’ll receive in return.
Client portal — approving hours
Approve hours weekly in the client portal.
Reading your payslip
How to read your payslip — every item explained.
SNF housing tour
Guided tour of an SNF-certified residential facility.
First day at work — checklist
What should you bring, what time do you start, and what should you wear?