Ill? How to call in sick

Call before 09:00, have your BSN to hand, and what you continue to be paid.

How do you call in sick?

Call or email before 09:00 on +31 40 312 9900 (direct back-office line; for other matters +31 85 62 05 000) or backoffice@flexhero.com. Have your BSN, name, work location and a short reason to hand. Also call the hiring company to report that you'll miss your shift.

Pay during illness

There are no waiting days: your wages are paid from the first day of illness, in line with the client's CAO.

• Day 1 to week 52: 91% of your daily wage
• Week 53 to 104: 80% of your daily wage

The daily wage is calculated on the basis of your average earnings in the 13 weeks before you reported sick (including ORT, overtime and allowances).

Company doctor & absence protocol

From day 4 you can expect to be contacted by our occupational health service. If you are ill for longer than 2 weeks: a meeting with the company doctor. This is mandatory. We follow the Gatekeeper Improvement Act (Wet Verbetering Poortwachter) process together with you.

Reporting that you're better

Feeling fit again? Call our sickness line and the hiring company again — at least the evening before, so the schedule can be adjusted. We appreciate it if you're realistic: working while only half recovered often leads to a relapse.

Ill & living in FlexHero housing

No problem — stay in bed and rest. Need medication, a doctor or the hospital? Call us; we arrange transport, translate if needed and help you find a GP who speaks your language.