FAQ — 20 most frequently asked questions

FlexHero is a Dutch staffing agency specialising in technical and logistics professionals, with a focus on European craftsmen. We are SNF-certified, an ABU member and NEN 4400-1 accredited. Based in Eindhoven, we work for manufacturing companies throughout the Netherlands.

Yes. In addition to temporary staffing and secondment, we arrange self-employed assignments via our self-employed platform. We handle the contract, VAR/model agreement check and invoicing. See our self-employed page.

For standard roles (production, forklift operator, simple assembly), we often provide the first candidates within 24–48 hours. For more specialised roles (TIG welder, CNC programmer), please allow 3–5 working days. We work with a pool of over 2,400 craftsmen.

We charge an hourly rate based on the collective agreement pay scale and a multiplier (usually between 1.65 and 1.95) depending on the role, duration and volume. Surcharges for overtime, weekends and shift work follow the collective agreement. Request a quote via /request.

With temporary staffing, the craftsman is employed by FlexHero and works under the supervision of the hiring company — ideal for short-term or flexible assignments. With secondment, the craftsman is also employed by FlexHero but for a longer period, often with a training programme. Both fall under the client company’s collective labour agreement.

FlexHero no longer uses the old Phase A/B/C temporary employment model. Everyone immediately signs an employment contract with an indefinite term and a fixed number of hours per week in accordance with the client company’s collective labour agreement. From day one, you have certainty regarding pay, pension and continued pay between assignments. Read more in our contract guide.

Yes. We offer SNF-certified housing at over 40 locations in Brabant, Limburg, Gelderland and North Holland. Costs are deducted from your net pay, in accordance with the collective agreement (max. 25% of your pay). See housing.

Call or send a WhatsApp message before 07:30 in the morning to +31 85 62 05 000. Have your BSN and your work location to hand. The first 2 days of sick leave are waiting days (unpaid); from day 3 onwards, you will receive 91% of your wages in accordance with the terms of the collective labour agreement of the client company.

We pay weekly on Thursdays, based on the hours your manager has approved by Tuesday at 12:00. Holiday allowance (8.33%) and holiday entitlement are shown on your payslip.

From our head office in Eindhoven, we work for client companies throughout the Netherlands — with a concentration in North Brabant, Limburg, Gelderland and the Randstad. We have accommodation locations spread across the country.

Yes. FlexHero is SNA NEN 4400-1 registered. This means we comply with Dutch tax and employment law obligations — client companies are thus protected from chain liability and hirer’s liability.

Yes. As standard, client companies pay the wage portion into our G-account for extra certainty regarding payroll tax and VAT payments. This further reduces liability risks.

Absolutely. We offer no-obligation introductory meetings (60 mins) where we discuss your requirements and our approach. No obligation to proceed. Book via the contact form.

Depending on the role: VCA-Basis (mandatory for construction/industry), forklift certificate (TCVT/Code 95), welding certificates (NEN-EN ISO 9606), reach truck, and sector-specific certificates such as first aid or working at height. We verify and retain all certificates.

With Fase-A deployment, you can terminate the contract free of charge within the first 5 working days — we will arrange a replacement within 48 hours. After that period, the collective agreement notice period applies. We actively seek feedback and ask for a satisfaction score after 1 week.

For EU craftsmen, we arrange an appointment with the RNI (Register of Non-Residents) or the local council. There you will be issued with a BSN. Without a BSN, you cannot be paid — which is why this is one of the first steps after arrival.

Yes. Our recruiters speak Dutch, English, Spanish, Portuguese and Italian. Our website and contracts are available in NL/EN/ES/PT/IT. You can also ask frequently asked questions in your own language via WhatsApp.

ORT stands for Irregular Hours Allowance — a supplement on top of your gross salary for working at irregular times (evenings, nights, weekends). The percentages are set by the collective labour agreement (CAO), usually 25–100% depending on the time and day.

We process personal data in accordance with the GDPR. Registration details are retained for 2 years (or longer with explicit consent). You can view, amend or delete your data at any time via privacy@FlexHero.com. Read our privacy statement.

Our main number +31 85 62 05 000 is available Mon–Fri 08:00–18:00. WhatsApp messages are answered 7 days a week until 21:00. For sick leave notifications, there is a 24/7 line (same number, option 9). We respond to emails within 1 working day.