FAQ — 20 most frequently asked questions

FlexHero is a Dutch staffing agency specialising in technical and logistics skilled workers, with a focus on European talent. We are SNF-certified, an NBBU member and NEN 4400-1 accredited. From Eindhoven we work for manufacturers throughout the Netherlands.

Yes. Alongside staffing and secondment, we broker freelance assignments via our freelancer platform. We take care of the contract, the VAR/model agreement check and invoicing. See our freelancer page.

For standard roles (production, forklift, basic assembly) we often deliver the first profiles within 24–48 hours. For more demanding roles (TIG welder, CNC programmer) allow 3–5 working days. We work with a pool of 250+ skilled workers.

The rate is the gross hourly wage (hirer's remuneration under the client's CAO) multiplied by a conversion factor. At FlexHero that factor is between 2,3 and 2,6, depending on the role, allowances and length of deployment. That all-in rate covers wage costs, employer contributions, insurance, sickness absence and our support.

Example: with a gross hourly wage of €16 and a factor of 2,45, you arrive at roughly €39 per hour worked, all-in. Want an exact quote for your role? Request a no-obligation quote.

With staffing, the skilled worker is employed by FlexHero and works under the direction of the client — ideal for short or flexible deployment. With secondment, the skilled worker is also employed by FlexHero but for a longer period, often with a training programme. Both fall under the client's CAO.

One type of contract: an indefinite-term employment contract, from day one. FlexHero does not work with staffing phases. So you immediately have the security of permanent employment — continuous pay, pension accrual, continued pay between assignments and a contract your mortgage lender will accept. We set the number of hours in line with the NBBU CAO. Read more in our contract explanation.

Yes. We offer SNF-certified housing at more than 40 locations in Noord-Brabant, Limburg, Gelderland and adjacent parts of Belgium. The locations range from detached houses to spacious apartments and meet the requirements for space, safety and hygiene. More details on our housing page.

Call in sick as soon as you know you can't work, no later than 09:00 on your working day. You can call, message or email via +31 40 312 9900 / backoffice@flexhero.com. Have your BSN, name, work location and a short reason to hand. Also inform your client before your shift.

Continued pay during illness and any waiting days depend on the CAO and employment terms that apply to your situation. You can find the arrangement that applies to you in your employment contract. Questions? Contact our back office.

We pay weekly, every Wednesday, based on the hours your supervisor approved before Tuesday 12:00. If approval comes later, payment moves back one week. You receive your payslip digitally in your portal.

We work throughout the Netherlands, with a strong presence in Noord-Brabant, Limburg and Gelderland, and in adjacent parts of Belgium.

Yes. FlexHero is SNA NEN 4400-1 registered. This means we meet Dutch tax and employment law obligations — so clients are indemnified against chain and hirer's liability.

Yes. As standard, clients deposit the wage portion into our G-account (blocked account) for extra certainty regarding payroll tax and VAT payments. This further reduces liability risks.

Yes, entirely without obligation. We're happy to look at your question first — which roles, how many people, which region — and give you an honest assessment. No commitments. Schedule an introduction.

Depending on the role, certificates may be required: VCA Basis or VCA VOL, a forklift or reach truck certificate, welding certificates (NEN-EN ISO 9606), Code 95 for professional drivers, and industry-specific certificates such as BHV (company emergency response) or working at height. We check the validity of all relevant certificates and record them in our administration.

Then contact us straight away. We'll discuss the situation and find a suitable solution together. If necessary, we arrange a replacement skilled worker so the work is delayed as little as possible.

For EU skilled workers we arrange the appointment at the RNI (Non-Residents Records Database) or the municipality. That's where you get a BSN. Without a BSN you cannot be paid — which is why this is one of the first steps after arrival.

Yes. Our recruiters speak Dutch, English, Spanish, Portuguese and Italian. Our website and contracts are available in NL/EN/ES/PT/IT. We also support candidates and employees in their own language as much as possible.

ORT stands for Onregelmatigheidstoeslag (unsocial hours allowance) — a supplement on top of gross pay for working at irregular times (evening, night, weekend). Percentages are set by the CAO, usually 25–100% depending on the hour and day.

We process personal data in accordance with the GDPR. Registration data is kept for 2 years (or longer with explicit consent). You can view, change or delete your data at any time via privacy@flexhero.com. Read our privacy statement.

Our main number is available from 09:00 to 17:00. Outside office hours you can email backoffice@flexhero.com; we'll respond the next working day. For calling in sick, the separate route above applies.