Help for clients

Practical guide for client companies — from initial request to monthly invoicing. No small print, no hidden costs.

Request
How do I submit a request for a craftsman?
Three ways: form, WhatsApp or call us directly. What do we need to deliver quickly?
Read article → Selection
Reviewing profiles — what should you look out for?
What do you look for in a profile, how do you compare candidates, and when should you request a trial day?
Read article → Process
The intake process explained
From request to start date — what happens behind the scenes, and how long does each step take?
Read article → Financial
Invoicing explained
When do you receive invoices, how are they structured, which hours are included, and how do you request a correction?
Read article → Rates
Rates & surcharges — how does our pricing work?
Which rates do we apply, and which surcharges apply (overtime, weekends, shift work, ORT)?
Read article → SLA
SLA & response time — what do we promise?
Response time per channel, replacement time in the event of illness, escalation in the event of a no-show.
Read article → Portal
Client portal — login, hours and reports
How to log in, where to approve timesheets, and what reports we provide.
Read article →

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