Help for clients

Practical guidance for clients — from first request to monthly invoicing. No small print, no hidden costs.

Request
How do I request a skilled worker?
Three ways: form, WhatsApp or call directly. What do we need to deliver quickly?
Read article → Selection
Assessing profiles — what to look for?
What do you see in a profile, how do you compare candidates, and when do you request a trial day?
Read article → Process
The intake flow explained
From request to start date — what happens behind the scenes, and how long does each step take?
Read article → Financial
Invoicing explained
When do you receive invoices, how are they structured, which hours do they include, and how do you make a correction?
Read article → Rates
Rates & allowances — how does our pricing work?
Which factor do we charge, and which allowances apply (overtime, weekend, shift work, ORT)?
Read article → SLA
SLA & response time — what do we promise?
Response time per channel, replacement time for illness, escalation for no-shows.
Read article → Portal
Client portal — login, hours and reports
How to log in, where to approve timesheets, and which reports we provide.
Read article →

Can't find your question?

Check the FAQ with the top 20 questions or get in touch with our advisers directly.

Can't find your question?

Our advisers respond within 1 working day. Call, WhatsApp or email.

Get in touch → WhatsApp +31 85 62 05 000